The Fragrance Store Reviews
(Rated by 4 users)
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Payment Methods
- Credit/Debit Cards
- PayPal
- Bitcoin
- Afterpay
Payment Methods
- Verified Store VERIFIED
- Free shipping: Orders $50+
- In-store pickup: Ready in 2 hours
- 30-Day Returns
- Gap Good Rewards (4 brands)
Payment Methods
- Tops: $23 - $70
- Bottoms: $27 - $70
- Outerwear: $34 - $70
- Kids: $29 - $75
Overall Rating
4.0
Base on 4 Reviews
Ratings by Feature
Ratings by Feature
- Price & Quality4.0
- Customer Service4.5
- Good Value4.0
- Shipping & Delivery5.0
- Return Policy4.0
Recent Customer Reviews (4)
Kristin Schweizer
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Jimmy Bishop
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Michael Savage
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René Létourneau
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Payment Methods
Accepted Payment Options:
Prices for items on Thefragrancestore.shop vary widely depending on the type of clothing and promotions available. Typical price ranges include:
Credit/Debit Cards
PayPal
Bitcoin
Afterpay
Payment Process
- Payments can be made online during the checkout process.
- For The Fragrance Store credit card payments, options include online payments, mail, or phone calls, but in-store payments are not accepted.
Refund Information
Refunds for returns will be processed back to the original payment method used during the purchase.
The Fragrance Store Pros & Cons
Pros
1
Affordable Prices: The Fragrance Shop offers competitive pricing, making it a cost-effective option for perfume purchases.
2
Efficient Delivery: Some customers have reported receiving their orders in a timely manner, often within 3 to 4 days.
3
Customer Service Efforts: There are instances where customer service has been helpful, although this is not consistent across all reviews.
CONS
1
Customer Service Issues: Many customers have reported poor customer service, including unresponsive staff, delayed refunds, and unhelpful responses.
2
Quality Concerns: Some customers have received fake or low-quality fragrances, which can be a significant issue.
3
Order Issues: There have been instances of orders not being fulfilled as promised, with some customers receiving only part of their order or experiencing delays.
4
Refund Problems: Customers have faced difficulties in getting refunds, with some reports of automated responses and unfulfilled promises.
The Fragrance Store Features and Benefits
Features
Affordable Prices
The Fragrance Shop offers competitive pricing, making it a cost-effective option for perfume purchases.
Efficient Delivery
Some customers have reported receiving their orders in a timely manner, often within 3 to 4 days.
Customer Service Efforts
There are instances where customer service has been helpful, although this is not consistent across all reviews.
Over 150 Fragrance Brands
The Fragrance Shop showcases a vast array of fragrance brands, ensuring customers have a diverse selection to choose from.
Online Shopping
Browse over 6,000 products from various fragrance and beauty brands online.
Mobile Website
Shop on the go with the mobile-friendly website.
In-Store Shopping
Visit one of over 200 stores across the UK, with a store locator for easy navigation.
AI-Driven Fragrance Match
An AI-based tool that recommends fragrances based on customer preferences, making online purchases easier.
Customer 360 Module
A holistic view of customer data, enabling personalized service both online and in-store.
Scentaddict Subscription
Customers can choose from monthly, three-month, or six-month subscription options, ensuring a steady stream of fragrances.
Every Human AI Scent Machine
A groundbreaking technology that personalizes fragrance creation for customers, enhancing the shopping experience.
Award-Winning Service
The Fragrance Shop has been recognized for its excellent customer service, ensuring a pleasurable shopping experience for all customers.
Record-Breaking Growth
The company has seen a 9.4% overall business growth and a 6.1% increase in like-for-like sales, with plans to exceed 300 locations within the next three years.
BetterCommerce Partnership
The integration of BetterCommerce’s omnichannel marketing approach has significantly boosted sales, engagement, and conversions, with a 62% increase in conversion rates and a 74% rise in orders.